High EQ Digital Content: How Empathetic and Automated Interfaces Amplify User Experience

The world is moving to the cloud, with intelligent systems and automated processes. It’s only a matter of time until these concepts are adapted to the technical communication field.
Some of the emerging trends are discussed in this paper. The goal is to exceed customer satisfaction and help users understand features, content and tasks by providing fast and efficient solutions. Most of the topics discussed in this paper have been incorporated at Epicor and have proved to be a game-changer in the user’s learning experience.