Journey to the Mysterious Chatbot World

Advances in artificial intelligence have captured the public imagination and led to widespread acceptance of AI-infused conversational assistants, aka Chatbots. AI-powered chatbots are disrupting many industries including banking, e-commerce, hospitality. Technology companies are beginning to use chatbots to communicate with their users. 

We at Cisco wanted to be early adopters of this disruptive technology and develop a reliable conversational interface that specializes in specific tasks and provides contextual responses and recommendations. This presentation covers our journey in implementing a chatbot solution with more emphasis on the challenges we faced.