The main topics of the conference cover:
- User Assistance
- Content Production
- Project Management
- Career Mastery
Get an overview of our:
- 25 Speakers
- 2 Keynote Speaker
- 21 different workshops, tutorials and presentations
AI. Bots. Deep learning. Machines! They're everywhere — in our social media platforms, driving marketing campaigns, interacting with our customers. And soon they might be driving the content experience with YOUR product content. Are you ready for this brave new world?
Ready or not, Andrea's vision of the future of product content -- documentation, help and embedded content, instructional information, and even reference -- will help you to picture your place in this strange, new world.
Andrea is a sought-after keynote speaker and workshop leader with almost 30 years of content experience and the author of numerous journal and magazine articles and two technical books.
She speaks and teaches about how organizations can best leverage content to grow business and how to build content creator skills and capabilities for measurable impact. Recognized in 2016 by MindTouch as one of the Top 25 Content Strategy Influencers, Andrea is a content organization designer, content experience strategist, and founder and CEO of Idyll Point Group.
There is much talk about IoT, and most of this either has no effect on technical communication, or tries to solve problems that are not realistic while failing to solve problems that are. If no humans are involved, IoT is just machines talking to machines – which they have been doing for a very long time.
When humans enter the loop, technical information needs to be defined in a manner that allows both humans and machines to interpret the information in the correct manner. This is where structured authoring comes in, along with new techniques for defining interactions between machines and humans. This presentation will give you more insight into what is at stake when you are working in a field that connects the information dots between machines and human beings.
Jang studied Physics, Psychology and Philosophy and learned programming in a wide variety of languages and techniques. He has 3 decades experience as technical author, trainer, consultant and developer. He has given countless presentations, tutorials and courses to a wide variety of audiences around the globe.
His main skill is making complex technology understandable and showing his audience how to think outside the box. He currently lives in Amsterdam with his wife, a computer, a collection of musical instruments and 2 cats.
Get an insight into the speakers and presentations at our most important event for technical communication in India.
For the longest time, chroma key (better known as green screen) technology has been an integral part of movie making, showing everyday humans interacting with aliens, dragons, and other imaginary creatures in exotic locales. The Cisco documentation team has been experimenting with harnessing this technology to make product videos more engaging.
This session is focused on sharing our experience and enabling others to produce chroma key videos.
- Senior Technical Writer, Cisco Systems , Bangalore
Amel has worked as a technical writer for over nine years, in a career spread across Cisco and Nokia Siemens and previously as a software developer at Allgo Embedded Systems. Her interest is currently in video creation and next generation technologies like augmented reality in documentation.
- Technical Communicator, Cisco Systems, Bangalore
Ashalatha works with Cisco Systems as a technical writer. She has nearly 10 years’ experience in the field of technical communications. At Cisco, she is part of a team that works on innovations that drive the future of technical communications, especially in the field of video direction and story boarding and also in delivering Augmented Reality solutions for Cisco products.
More information will follow.
- Customer Documentation Manager, Nokia, Bangalore
Started off as an individual technical writer and worked with companies like Talisma and Aztecsoft for 8 years before joining Nokia. Been with Nokia for 10 years, responsible for building teams from scratch of up to 40 technical writers. Currently manage 32 writers working for Nokia's Core products.
You’ve likely heard of Design Thinking, but did you know that it’s not specifically and only about “design” as we typically think of design – industrial, interaction, or visual design of products?
Design Thinking is a methodology for problem solving, and we’ve all got challenges and issues we need to address every day! In fact, Design Thinking is becoming more and more common as general business practice. And it’s great for working through content challenges! More information will follow.
- CEO & Content Organization Designer, Idyll Point Group, Ellsworth, USA
Andrea is the Program Chair for, and designed and teaches in, the UCSC in Silicon Valley certificate program in technical communication; has published two award-winning technical books and numerous papers and articles; and speaks regularly at conferences and professional organization meetings.
Recognized in 2016 by MindTouch as one of the Top 25 Content Strategy Influencers, she is a content organization designer, content experience strategist, and founder and CEO of Idyll Point Group. Andrea will also hold the keynote speech 'Envisioning The Future Of Product Content: Deep Learning, AI, And Bots' at this conference.
How do we measure content success?
How do you know whether your content is meeting your prospective and current customers’ needs? Are there gaps that are resulting in a poor experience or loss of engagement?
We all want our content to serve us and customers well. To that end, we work to create high-quality content that provides engaging experiences; we wrap it in nice visual packages, put it out there and hope that it works. But of course, we don’t just hope it works — ideally, we need to regularly review, remodel, and measure its effectiveness.
This workshop focuses on how to audit your content using various techniques and how you can evaluate content performance and effectiveness.
- Senior Documentation Manger, Cisco Systems, Bangalore
Anu is currently driving a concept-to-reality initiative to make end-user content the centerpiece of a customer‘s support experience, through content analytics, chatbots, and contextually relevant information. During her tenure, she has driven single-source publishing, migration strategies, and content integration projects.
In the modern enterprise, structured information is everywhere - XML output from applications, JSON configuration definitions, even Excel spreadsheets. All of these information sources can be transformed for static publishing or dynamic presentation. At Nutanix, we have mostly moved away from creating substantial reference sets manually. In this session, we will cover some techniques for maximizing the business value and minimizing the overhead of information maintenance. Opportunities for further automation and refinement will be discussed.
- Director of Technical Publications, Nutanix, San Jose, USA
Ben's department is responsible for all hardware and software product documentation for the company's enterprise cloud platform.
- Technical Publications Manager, Nutanix, Bangalore
Imran Pasha is the manager of the Nutanix Bangalore technical publications team.
The world of content creation has come a long way in a short time. It’s only taken a few years to switch from paper to smartphones. We’re beginning to see a world where we don’t have to view information on a handheld tablet, phone or watch. AR and VR are beginning to make inroads into the market – Google Glass notwithstanding. Our content must change to work properly on these new platforms. Join Charles as he explains how you can design or update your Content/Localisation Strategy to take advantage of VR and AR in the real world.
- Vice President, The Rockley Group, Schomberg, Canada
Charles works with companies to help them understand their content and ensure that it can be created, managed, and published quickly and consistently, while still meeting the needs of their users around the world.
GIFs are eating the world. But they’re not just fun and games. See real-world examples of how animated GIFs are being used in documentation, support, and beyond. Get practical tips for when, how, and why to create them. In this session, attendees will learn:
- 15 ways to use GIFs in tech comm content
- Tips for when to use GIFs vs. videos vs. images
- Best practices for creating effective GIFs
- Gotchas to be aware of when using GIFs
- Snagit Strategy Lead, TechSmith, Okemos, USA
Daniel has 16 years of software industry experience, much of it in marketing communications, content creation, and social media. Currently he heads up market and product strategy for Snagit.
Solving complex problems is always following a mental flowchart, so why not make that flowchart explicit and use modern techniques to turn it into an interactive embedded procedure? This presentation connects the dots between human-machine interfacing, internet of things, embedded content and minimalism in user assistance.
The result is an intelligent machine, which combines data from its many sensors, human input and potentially data from external data sources, taking the user by the hand to perform maintenance and fix problems.
- Founder & CEO, Smart Information Design, Amsterdam, Netherlands
Jang has 3 decades experience as technical author, trainer, consultant and developer. He has given countless presentations, tutorials and courses to a wide variety of audiences around the globe.
His main skill is making complex technology understandable and showing his audience how to think outside the box.
The blockchain technology is not a new technology. It is a combination of proven technologies like the Internet, private key cryptography, and a protocol governing incentivization. First implemented by Bitcoin creator Satoshi Nakamoto, the technology is making its presence felt in domains like Finance, Supply Chain Management, Digital Identity/Storage, and many others. With emerging trends, like Internet of Things and Big Data also keen on implementing and harvesting the power of the Blockchain technology, it is clear that Blockchain is not just a run-of-the-mill fad. It is here to stay.
- Senior Technical Writer, TIBCO Software India Pvt Ltd, Pune
Mayur has 11 years of experience in writing that includes Content Writing, Instructional Design, and Technical Writing. He has writing experience in domains like eCommerce, Banking, Anti-virus, PLM, and Big Data.
- Senior Manager, Technical Documentation, TIBCO, Pune
Sudhir S Padmashali works as Senior Manager, Technical Documentation at TIBCO Software India Pvt. Ltd, Pune. He has over 17 years of experience that encompasses technical writing, project management, delivery management, people management. He is a hands on Manager who likes to work on latest technology and share his learning's and experience of technical writing.
In times of industry 4.0, tekom’s iiRDS (intelligent information Request and Delivery Standard) marks a new way of human-machine-interaction. iiRDS works with intelligent information and in two ways, meaning that it can be requested and delivered between individual undertakings.
In this presentation, Dr. Michael Fritz explains the basic idea and the technical approach of iiRDS. You’ll learn how manufacturers can easily supply customers with the information for use they require and customers can easily integrate information for use from different manufacturers: Come along and get to know how smart factories will work in the future.
- CEO tcworld GmbH, Stuttgart, Germany
Michael holds a degree in business administration and a PhD in media sciences. He worked for several associations, e.g. as head of an institute for lifelong learning. Since 1996 he is Chief Executive Officer (CEO) of Gesellschaft für Technische Kommunikation – tekom Deutschland e.V. and since 2013 also CEO of Europe’s largest association for technical communication – tekom Europe. He is also CEO of tcworld GmbH, a company providing services for tekom / tekom Europe.
More information will folow.
- V.P. Product Management, MadCap Software, San Diego, USA
Mike is the V.P. of Product Evangelism and one of the founding members of the MadCap Software team. With over twenty years of experience in training, technical communication, multimedia development, and software development, he has worked with organizations such as Cymer, National Steel & Shipbuilding, and the US Navy.
He is a frequent speaker at industry events such as STC Summit, LavaCon and more, and is commonly quoted in technology articles in various trade publications.
Up first Minnie will present an Introduction about how Technical Writing has changed over the years. Following that, he will talk about migration to videos and then finally focus on the Technical Videos. He will also teach the audience how they can present the information in an enhanced manner for their clients and discuss the tools that are available for making such videos and how quickly you can learn and using them.
- Senior Technical Writer, Emerson Engineering, Pune
Minnie has more than 8 years of experience in the Technical Domain. She holds a dual Masters degree in the field of Communications from Pune University and Massachusetts Institute of Technology. Prominently known for making versatile videos.
A conversational UI (CUI) is increasingly becoming popular due to the increase in native chat users. In this context, a lot changes from a content point-of-view compared to the traditional GUIs. The user-centricity goes more in the direction of natural language than concentrating on buttons, labels or technical messages.
The new age technical writers move from writing conventional instructions to more conversational content. This presentation will help to draw a comparison between traditional GUIs and CUIs and quick tips on how to design conversational scripts.
- User Assistance Developer, SAP Labs, Coimbatore
Nithya is a User Assistance Developer and coordinator by profession.In her 10 years of experience in technical communication, she has authored end-user documentation artifacts across domains such as Healthcare,Mobility,Database Modeling, and Enterprise On-Premise and Cloud-Based solutions.
With the changes that arrived with Industry 4.0, there has been a revolution in how intelligent information is created, stored, or consumed by the user. Information 4.0 is all about the context to provide relevant information to the user at the right time. Information can come from anywhere, in any format, and can be made available to the user in multiple formats. This presentation will help you assess the maturity of your content strategy and the role of AI to get ready for Information 4.0.
- Director, Information Engineering, CA Technologies, Hyderabad
In her current role as Director, Information Engineering, Nivedita heads the Globalization team at the global level and Engineering Services teams at CA India Technology Center, which includes Information Engineering, DevOps Tools Services, Accessibility, and Secure Coding Development Practices teams.
Workshop and Presentation
More information will follow.
- CEO & Senior Technical Writer, WritePoint Ltd., Jerusalem, Israel
Paula is the Founder and CEO of WritePoint Ltd., tekom-Israel President (and founder), Adobe Community Professional/Influencer, Chief designer and instructor of the WritePoint Technical Writing Course, Blogger and a Social Media Consultant.
In life and at work, we often struggle with questions about whether or not we are doing our best. We feel that we are giving a lot, but receiving way less in terms of results. We tend to attribute our happiness and peace of mind to success.
However, success is always relative, which means that in the process of achieving our notion of success, we often end up compromising on the quality of our life, and in turn lose sight of lasting happiness and peace. Here is where positive intelligence comes into the picture. Our mind is the most powerful object in our being; it is what teaches us to learn and unlearn.
By working on our positive intelligence, we can:
- Face and eliminate factors that are sabotaging our work and life
- Enlighten the inner wisdom that has helped us in handling challenges in superior ways
- Strengthen our positive intelligence quotient (PQ) brain muscles
In this presentation, Prarthana will be talking of how improving our PQ is critical to enhancing our performance and that of our teams’. She will be providing strategies about how each of us can gain control of our own minds to achieve optimal success at work and in our lives.
- Manager Information Engineering, Micro Focus, Bangalore
As a technical communicator, Prarthana has over 13 years of experience in writing across several technical domains for hardware, software storage and automation products. She has always striven to look beyond the horizon of her job to take up assignments that will challenge her on all fronts.
The completion of these assignments have brought her immense satisfaction and pride. She believes that in life, change is the only constant, and that those that are able to adapt well to change are the ones who not only survive, but survive well.
It’s impossible to deliver a great UA if the inherent UX design of the app is flawed. This workshop explains the symbiotic relationship that UX and UA share – and emphasizes the importance of useful UX in delivering engaging user assistance. The workshop also covers:
- the 10 design principles outlined by Dieter Rams with real-life examples, their significance in modern-day software design and correlation with how it can help communicate succinctly with users.
- how to deliver proactive and optimal UA that compliments a minimalistic and usable design to ease the cognitive load on the user.
- Associate Manager, SAP Labs, Bangalore
Priyanka has 12 years of work experience in User Assistance and Engineering process at SAP in various roles - handling the deliveries of product releases as Delivery Manager; leading the UA team and managing end-to-end UA deliveries across geographies, documenting software across domains.
- Information Developer and UA Lead, SAP Labs, Bangalore
Malavikha has 3 years of work experience as an Information Developer and User Assistance Lead at SAP - handling end-to-end UA delivery for various software projects across geographies; and authoring and publishing content for on-prem and cloud software applications across Business Intelligence and Mobile Domains.
What happens when you are asked to do more with less - and more again, with less again? At some point, you have to make some tough decisions about the strategies available to you, and the tactics you can implement. This session is for technical communicators who live through burgeoning products, and changes to resources; it explores the five possible directions that a tech doc team can take. The session also explores several ways to work smarter, helping stretch resources to meet demands.
Structured content is powerful. Structure lets content perform at optimal levels, delivering from multiple content sources, to multiple audiences, into multiple channels, through multiple interfaces, and often with more complexity. As we're challenged to meet the needs of more market segments with personalised content in an increasing number of contexts, it's critical to understand how much structure to apply, and how to make that structure stand up under the stresses of complexity and scale.
This workshop will cover the processes for structuring content, and demonstrate the benefits that accrue as the sturdiness of the structures increase.
- Chief Knowledge Officer, Scroll, London, UK
Rahel Anne is a content strategy geek, who consults to manage content as business assets. She is a supporter of standards, schemas, and semantic content, CKO at Scroll and organiser of 2 content strategy meetups. She is working on a next industry book right now.
DITA is not only a set of XML tags – it is first of all a content architecture which can be applied to many kinds of content: XML, HTML5, JSON, and even Word files. This workshop will not show you how to XML-tag content or how to create a PDF file, but it will allow you to apply the content architecture on a practical example.
Together, we will create a small cloud based sample of topics for a particular use case. Using these topics, we will then demonstrate how these content molecules, combined with rich metadata, can be used as input for new and emerging content technologies such as AI, NLP, Chatbots and other software bots.
Today’s content end users are different: Nobody reads books, nobody reads 200-page long PDF and only a few will actually use sophisticated filtered search portals. All they really want is an answer to their question – here and now.
To meet these requirements, software robots - aka chatbots - using NLP, AI and ML are being implemented by many companies. IBM's Watson technology and Microsoft's LUIS are just some of the popular technologies. But there is a problem: The chatbots know nothing - and the right powerfood for chatbots is modular, well-structured.
- Founder, CSO and Director, Dita Exchange, Aarhus, Denmark
Since 1989, Steffen Frederiksen has been working with the creation, management and distribution of structured, reusable business content (operating procedures, business policies, product information, manuals, etc.). The work included methods, software tools, training workshops and CMS solutions.
Content as a code is simply treating your document as a code and not like a traditional document. Though our document is essentially a code file. If you open the code view of your help tool editor and look at the source, you can see the accompanying code that writers traditionally are wary about. If we move towards the direction of content as a code, we could utilize the web technologies to enhance our documentation. The idea is to make our tools and documentation source such that they are able to leverage the development in web. This would happen only when we create tool independent source.
- Technical Writer, TIBCO Software, Pune
Virendra has over 7 years of experience in Technical writing, content writing. He has also worked in a startup ecosystem and varied domains like banking and retail. His hobbies include writing, researching, analyzing and learning new technologies.
How can a technical communicator build an Artifical Intelligence bot to respond and chat for product related help? We plan to walk the audience on how to create and train their own Artificial Intelligence service instance, and the content strategy that would be required for this niche gap in the industry. We would also be sharing with the audience on how we have leveraged the power of the inherent DITA semantics and structure to respond precisely to questions on product functionality.
- Senior Information Developer, Cisco, Bangalore
Vishal has 11 years of experience, and is a Senior Information Developer at Cisco. During his earlier stint at IBM, he has led several acquisition, migration, and revamping efforts with a strong focus on better information design and ease of use using minimalist principles. His explorations into leveraging the semantics and ontologies of structured docs have resulted in a few patents on DITA.
- Senior Developer, IBM, Bangalore, India
Balaji has extensive expertise in the transaction processing domain and cloud computing. Balaji has four patents to his credit.